What do we collect?
When do we collect it?
We collect the details such as those outlined above when a reservation is made at one of our restaurants, during your visit to our restaurants, and/or when you opt in to receive marketing communications from us.
Why do we collect it?
To provide a high level of service and a personal touch to our guests, and to keep those on our mailing list up-to-date our news, events and promotions.
Where do we store it?
This data is primarily held on our reservation system, protected by a firewall. Data for marketing communications (name and email address) is held on a secure web-based system.
Who has access to it?
Reservation data is accessible to our head office team and managers. Marketing data is accessible to our head office team only.
Do we share it?
We will never share personal data outside of The Windermere – Hotel & Brasserie, other than through the use of a third-party system to provide our normal service, such as marketing communications. We also utilise Google Analytics to understand how our guests use our websites.
How long is my personal information retained?
Your personal data will be retained for as long as is deemed reasonably necessary for the purposes listed above, or as required by applicable local law. Individuals may contact us for further details, via email or telephone:
T: +44 (0) 20 7834 5163
If you request to obtain the information we hold about you, you may be required to present a valid photo ID, and to complete a request form. We reserve the right to decline access to your personal information if required by law.
Right to Rectification
You may request that we rectify any inaccurate, and/or incomplete personal data.
Right to Withdraw Consent
You may, as permitted by applicable law, withdraw your consent to the processing of your personal data at any time. Please note that if you withdraw your consent, you may not be able to make use of certain features for which the processing of your personal data is essential.
Right to Erasure
You may request that we erase your personal data. We will comply unless there is a lawful reason for not doing so, e.g. if retention is necessary for us to comply with our legal obligations.